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主講名師：孫家晨，1996年畢業(yè)于清華，曾三次獲得校一等獎學金及汽車工程及自動化控制雙學士學位。多年海外生活及工作背景，曾擔任世界500強公司高層管理。熟悉美國、德國、新加坡教學模式。有自主創(chuàng)業(yè)經(jīng)歷，曾擔任北京新東方及上海新東方托福、雅思主講老師。TOEFLGREGMATIELTS接近滿分！！
采用清華教材，酒店英語框架體系如下：
Modern hotel service English1. Front desk servicea. check-inb. complains and on the guest’s request2. reservation desk servicea. room reservationsb. revising the reservation3. concierge desk servicea. luggage serviceb. car reservation service4. cash desk servicea. foreign currency exchangeb. check-outc. solving problems with the bill5. telephone desk servicea. telephone operatorb. other service (leaving message, wake-up call etc.)6. housekeeping servicea. chamber servicesb. room servicec. maintenance service7. restaurant servicea. table reservationb. greeting the guestsc. taking ordersd. service during the meale. setting accounts8. bar servicea. general servicesb. dealing with complaints and a Drunken guest9. business center servicea. secretarial serviceb. fax sending and receivingc. ticket bookingd. entrusted services10. health & recreation center servicea. body care servicesb. bathing servicesc. entertaining services11. convention & exhibition center servicea. convention serviceb. exhibition service12. shopping service3a. recommending the article for the guestb. displaying the articles for the customer to choose13. other servicesa. lost and found serviceb. depositing servicec. tourism serviced. babysitting service 本課程名稱：三亞導游英語、現(xiàn)代酒店英語培訓
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